Highlands Remedial is committed to the privacy of its clients.
Personal information is treated as confidential and is used only for the purpose for which it was collected. Information kept on file will not be released to a third party without the express consent of the client.
Booking Fee and Cancellation Policy
At Highlands Remedial, we adhere to specific guidelines for appointment cancellations and changes:
Booking Fee:
To secure your appointment, a 50% non-refundable booking fee is required. This fee ensures your reservation and compensates our staff for their time. When booking online, Get Timely will request your card details to process the fee. If you book through our reception staff, we will either charge the card we have on file or send you an invoice to request the booking fee as above. For pre-paid packages we will give you instructions of how to create your bookings once purchased.
Cancellation and Rescheduling Policy:
No cancellations or changes allowed within 24 hours of the appointment.
Cancellations within 24 hours or missing your appointment will result in a fee equal to 100.00% of the booking.
Cancelling or rescheduling before the 24-hour window will see that the 50% non-refundable deposit paid will be attached to your account with us, ready to be used for your next appointment.
Pre-paid Packages: All cancellations made within the 24 hour window prior to your appointment and no contact/no show will result in reducing one session plus add-ons as per original booking.
We thank you for your understanding in this matter.
In the event we need to reschedule or cancel due to unforeseen circumstances we will notify you as soon as possible.
We thank you for selecting Highlands Remedial
no refunds
Please reach us at team@highlandsremedial.com.au if you cannot find an answer to your question.
Booking online is the simplest and most convenient method to arrange your appointment with us. You can also schedule another appointment in person or by text message or phone call.
Yes.
Immediately: A confirmation email will be sent to you, containing a link to reschedule or cancel your appointment if necessary.
48 hours prior: You will receive an SMS reminder 48 hours before your appointment, which will include an option to reply with 'YES' to confirm or 'NO' to cancel.
48 hours prior Email: An email reminder will be sent to you 48 hours before your appointment. Please note that no changes can be made 24 hours before your appointment.
A minimum of 24 hours' notice is required for any cancellations or alterations. Should you cancel less than 24 hours before your appointment, a cancellation fee of 100% in total of the booked fee will be applied.
The cancellation fee consists of the 50% non-refundable booking fee or deposit that was paid at the time of making and securing your appointment. Should you cancel your appointment less than 24 hours before the scheduled time, this amount will be retained by us. Cancellations after 5pm the day before your appointment is a 100% cancellation fee.
When you have selected your service, time and entered your details, you are able to enter the (active) gift certificate code towards the 50% non-refundable deposit. Contact us with the code or image of the actual gift certificate if you have issues redeeming it.
We try our best to keep your appointment with us. If we need to reschedule your appointment due to injury or illness or any other reason, we will contact you to offer you another day and time.
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