Welcome to Highlands Remedial!

Booking Fee and Cancellation Policy

At Highlands Remedial, we adhere to specific guidelines for appointment cancellations and changes:

Booking Fee:

To secure your appointment, a 50% non-refundable booking fee is required. This fee ensures your reservation and compensates our staff for their time. When booking online, Get Timely will request your card details to process the fee. If you book through our reception staff, we will either charge the card we have on file or send you an invoice to request the booking fee as above. For pre-paid packages we will give you instructions of how to create your bookings once purchased.

Cancellation and Rescheduling Policy:

No cancellations or changes allowed within 24 hours of the appointment. 

Cancellations within 24 hours or missing your appointment will result in a fee equal to 100.00% of the booking.

Cancelling or rescheduling before the 24-hour window will see that the 50% non-refundable deposit paid will be attached to your account with us, ready to be used for your next appointment.

Pre-paid Packages: All cancellations made within the 24 hour window prior to your appointment and no contact/no show will result in reducing one session plus add-ons as per original booking.

We thank you for your understanding in this matter.

In the event we need to reschedule or cancel due to unforeseen circumstances we will notify you as soon as possible.

We thank you for selecting Highlands Remedial